What personal data we collect and why we collect it
We may collect the following information:
- contact information including email address & mailing address
- demographic information such as postcode and preferences
- IP address & browser data
- other information relevant to order processing and/or offers
What we do with the information we gather
We collect information about you to process your orders, manage your account and, if you agree, send you offers related to our products & services.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Company service to see if you are using it.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your system hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and remember information about your preferences.
These cookies are necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. However, these identifiers do not store any personal data.
Below are the cookies that may be used from our website:
PHPSESSID Random value to start sessions
ms_session A unique random identifier for user experience and actions such as saving contents of your shopping cart.
persid An encrypted ID to automatically log you into your account if you choose the remember me the option when creating an account or logging in.
vid A visitor ID number used for our statistical system.
lv The date of your last visit for our statistical system.
emview Set if you have viewed our mailing list popup offer (value of 1). Required, so it does not show to you each time you visit our site.
hasloggedin Set if you have previously logged into your account (value of 1)
Links to other websites
Our website may contain links to our social accounts and/or other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement.
Personal Information Our Company Collects and How It Is Used
Introduction: Our company collects information in different ways from Visitors and Members who access the various parts of our Services and the network of Web sites accessible through our Services.
Registration: Members may be asked to provide certain personal information when they sign up for our Products or Services, including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information may be shared with third parties, as stated herein, or in special circumstances.
However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribe to the Services as a result of the joint promotion, to offer you other products and services. In this instance, personal information may not be used by the partner for any other purpose. We may also generate non-identifying, and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members). As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.
Also, with purchases, we supply our Member’s contact information to our business partners, who then may contact the Member by telephone after the purchase. The business partners company collects sales proceeds. We also may supply other companies with contact information, for mail offers we believe would be of interest to our Members, with or without compensation from those companies. At times, we may send an advertisement for a third-party product, where we collect the sales proceeds and forward the purchaser’s information to that third party.
Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored on your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.
In using Google Analytics, our website employs the extension “anonymizeIp.” In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website.
Google Analytics also uses electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used.
Bing Analytics, Other Analytics Tools and other Social Links (examples “Addon,” “Pinterest,” “Twitter” and others.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access our website, we may place a number of cookies files in your web browser.
• We use both session and persistent cookies on our website
• Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
• Google Analytics
• Google Adwords Remarketing
• Facebook Conversion PixelsWe use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data to your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. Please click here if you would like to withdraw your consent https://www.facebook.com/settings/?tab=ads#_=_
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our Company Partners and Sponsors: Some products and services may be offered to Visitors and Members in conjunction with an affiliate, independent contractor, seller, or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information.
Online Shopping: At some Web sites, you can purchase products and services or register to receive materials, such as a newsletter, catalog, or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, e-mail address, phone number, and credit/debit card information.
If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. Our company has no control over the third party’s use of any personal information you provide when placing such an order. Please exercise care when doing so. If you order Services or Products directly from our company, we use the personal information you provide to process that order. We do at times share this information with outside parties that we do business with.
Online Advertisements: Our Company may display our online advertisements. In those cases, we share information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.
Additionally, in some instances, we use this information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience it wants to reach and provides us an advertisement tailored to the audience. Based on the information we have collected, we may then display or send the advertisement to the intended audience. Our company does share personal information about its Visitors or Members with these advertisers or joint venture companies.
Responses to E-mail Inquiries: When Visitors or Members send e-mail inquiries to our company, the return e-mail address is used to answer the e-mail inquiry we receive.
Responses to E-mail Inquiries: When Visitors or Members send e-mail inquiries to our company, the return e-mail address is used to answer the e-mail inquiry we receive.
Voluntary Customer Surveys: We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of Products and Services we offer and how we provide them to you.
We may take the information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our Services to you and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
Promotions: Our Company may offer polls, contests, sweepstakes, drawings, games, content, or other promotions that are sponsored by or co-branded with third parties. You may be entered in sweepstakes, contest, or other promotion simply by purchasing from us or by providing us with personally identifiable information for some other reason or purpose. Due to these third-party relationships, the third parties may obtain personally identifiable information that Visitors voluntarily submit to our company. Our company has no control over third parties’ use of this information.
Additionally, personally identifiable information may be collected when you order Products, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our Services such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages include, but may not be limited to, name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various Products, programs, and Services. Our sponsors or third parties may send you material that relates to our company’s Services, Products, or activities.
Special Cases: It is our company’s policy to use or share the personal information about Visitors or Members in ways described herein without additional notice or means to opt out or otherwise prohibit such unrelated uses.
Also, we may disclose personal information about Visitors or Members, or information regarding your use of the Services or Websites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, or to satisfy laws such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.
Notice of Compliance to California Residents
Our company does not maintain a process for an individual consumer who uses or visits our commercial Website or online service to review and request changes to any of his or her personally identifiable information that is collected through our Website or online service.
For this policy and California compliance, the following definitions apply:
Depending on the Visitor’s activity in our commercial Website or online service, the following “personally identifiable information” may be collected in addition to the information outlined in other sections of this document.
The term “personally identifiable information” means individually identifiable information about an individual consumer collected online by our company from an individual and maintained
by our company in an accessible form, and may include any of the following:
(1) A first and last name.
(2) A home or other physical address, including street name and name of a city or town.
(3) An e-mail address.
(4) A telephone number.
(5) Any other identifier that permits the physical or online contacting of a specific individual.
If you wish to have your information removed from our system, you may email us at [email protected] with your request, and we will process that as soon as possible.
We can send you postal mail from time to time. However, you may call or write us anytime to have your name taken off the list.
We host, store or otherwise handle your personal information within the borders of the USA .
We will make sure that any transfers of your personal information from one country to another comply with th? data protection and privacy laws that apply.
European data protection laws, in particular, include specific rules on transferring personal information outside the EEA.
When transferring personal information outside the USA to EEA, we will include the standard data protection clauses approved by the European Commission under Article 46.2 of the General Data Protection Regulation (GDPR) into our contract with the EEA-based SiteGround group company or other Partners.
You can find out further information about the rules on data transfers outside the USA, including the mechanisms that we rely upon, on the European Commission website.
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
To protect against unauthorized access to your account and information, we implement session management, login expiration mechanisms and the option of using 2-factor authentication for User Area access. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
Our website use TLS is a standard security technology for establishing an encrypted link with a web server and browser. This encrypted link ensures privacy for any data passed between the server and browser.
One of the key principles of GDPR is ‘Integrity and Confidentiality.’ This specifies that adequate measures are in place to protect data against accidental loss, theft or destruction.
By Visiting our website you are are agreeing to our terms and conditions and privacy doing so at your own risk with liability to our website.